HOW CAN WE HELP?
SHIPPING AND DELIVERIES
HOW MUCH DOES SHIPPING COST?
EUROPE: 15€ / Free Over 99€ ( UK and SWITZERLAND 19€ and keep in mind that you might pay additional taxes)
USA & CANADA: 25€ / Free Over 150€
Yes, we offer international shipping to USA and CANADA at 25€ and Free Over 150€. Keep in mind that you might pay additional taxes. For others Countries, please send us an email to email@example.com.
CAN I REMOVE/ADD/CHANGE ITEMS IN AN EXISTING ORDER?
If you email us prior to your order having been shipped out we're more than happy to help you out. If we've already shipped out your order just get in touch and we'll figure out what we can do, which may involve you needing to ship back the order once you receive it. Just be aware that we do not cover return shipping. Please contact firstname.lastname@example.org if you have any questions.
CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
We usually ship our orders out same day or the day after, but please get in contact with us immediately if you'd wish to cancel your order and we'll see what we can do.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
From the time of ordering, please allow up to 7 business days for processing, packing and delivery depending on your country. Most likely you will receive your order within 5 days of purchase (ITALY only 3 days). We only ship Monday - Friday, so if you place an order over the weekend, we'll get it out first thing Monday morning.
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
WHAT IS BROTHERS' RETURN POLICY?
Refund must be made within 15 days.
Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
Send us an e-mail email@example.com ad You'll receive more instructions throughout the returns process.
The customer is responsible for covering the return shipping fee.
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.
Once we have received your products at our warehouse, we will refund you within 1 week.
WHAT IF I HAVE MOVED, CHANGED OR ENTERED THE INCORRECT ADDRESS?
We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.
In the case that your order is processed and cannot be updated, please use our contact form.
WHAT IS BROTHERS’ EXCHANGE POLICY?
Please contact firstname.lastname@example.org if you would like to make an exchange. We will try our best to accommodate you if we have the item available in your desired size/color, as long as it is within the 15 day return window. Please see our Return Policy for more details.